Investigator and Consumer Complaints and ID Theft and Scam Reports Information System

The Vendor is required to provide an off-the-shelf online system with web-facing interface for external users.  
- The comprehensive system, will be used for preparing, conducting, working, tracking, and reporting investigative activities and for intake, working, tracking, and reporting of complaints, identity theft reports, and scam reports.
- The system will consist of three modules: Investigator, Complaints- ID Theft- Scams, and Phone/ Walk-Ins. The ideal system must be robust, able to interface via API with our existing licensing system, and have a web-facing interface for external users submitting consumer complaints and reports
- Technical Requirements Applying To All Modules
•    Must be able to interface via API with our existing online licensing system where needed
•    Audit trails
•    Various user roles (from “Read Only” to “Administrator/Super User”)
•    Ability to assign certain modules/levels of access in the system based on individual user in addition to user roles
•    Record retention capabilities to delete when retention time expires
•    Ability to import data from existing databases (Microsoft Access, Excel)
•    Ability to search, upload, and attach documents to records as well as export data and print from system
•    Document composition (dynamically create documents using system data)
•    Create standard and custom reports, comprehensive dashboards, and activity reports within the application.
•    Other security requirements established by the State Fiscal Accountability Authority’s Division of Procurement Services
- General Information/Requests 
•    System Integration - interface via API with our existing online licensing system where needed:
o    Retrieve and send demographic, historical, and status data to and from licensing system (CALAS) so that one system “talks” to the other.
•    Segment work queues/ dashboards for end users based on user roles.
•    Create rule based, prepopulated, automatic system notifications/ external communications
•    Ability to upload/ export documents and data
•    Digitize and validate paper forms, communications documents, & reports 
o    Accommodate action buttons, checkboxes, status drop downs, etc. to drive/ steer data through a series of predefined workflows
o    Create and assign tasks/reminders for following up on items
•    Create integrated audit trail for tracking and audits
•    System should be scalable – need the ability to add industries as areas of review expand.
•    Keyword search/ retrieval for data/ documents.
•    DCA will furnish lists of all form fields with data types and naming conventions, lookup lists, definitions, form/ report requirements, and related workflows.
•    Document Composition
o    Ability to dynamically create documents like Deficiency Letters
- Wish list
•    Interface with system using tablets
•    Take pictures and upload directly to system from mobile end user device
•    Interface with the Preneed system
•    Ability to dictate (talk to text)
•    When a licensee is pulled up in Investigator system, images of the company's license certificates from agency are available to view.