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A government agency in Texas issued “Accela Managed Application Services Enterprise” (RFO). Solicitation SYS-4621 closed on April 13, 2026. Eligibility: Only for USA Organization. Submissions via Email.
The Vendor is required to provide managed application services (MAS) enterprise for the agency’s accela civic platform licensing and regulatory system.
- Provide expanded ongoing administration, support, configuration management, system enhancements, troubleshooting, and optimization services necessary to maintain the Agency’s Accela platform environment.
- Provide services to support the day-to-day administration and optimization of the Agency’s application environment; and
- Coordinate with designated Agency representatives to manage requests, incidents, and system enhancements through a structured ticketing and service management process.
- Basic Administration
• Intake and tracking of support requests from authorized Agency contacts
• Monitoring and oversight of service tickets
• Coordination with software vendor support teams when required
• Creation of user accounts
• Modification, disabling, or deletion of user accounts
• Password resets for authorized users
• Assignment or modification of user roles and permissions
• Assistance with testing service packs, patches, or updates
- Advanced Administration Services
• Creation or modification of system workflows
• Development or modification of business rules
• Development or modification of fee calculation logic
• Report creation and modification
• Urgent configuration issue resolution
• Advanced scripting or automation of system configuration
• Enhancements to existing integrations
• Implementation of new software features released by the vendor
• Dedicated MAS point of contact
• Bi-weekly status meetings
• Monthly service review
- Enhancement Releases
• Monthly configuration updates
• Workflow updates
• Business rule automation
• Fee schedule configuration updates
• Report development or modification
• Scripting or automation improvements
- Ticket Management and Service
• Submitting service requests
• Coordinating internal user communications
• Providing information needed for troubleshooting
• Assisting in replication of reported issues
- Ticket Submission Methods
• Online support portal
• Email submission
• Telephone support.
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-4621) closed on April 13, 2026. See similar open RFPs below.
A government agency in Texas. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Email. Follow the instructions in the solicitation documents.
Contract term: 1 year.
Questions and inquiries must be submitted by March 31, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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