Recreation Management Software System

The Vendor is required to provide to establish a long-term relationship with a vendor capable of keeping current with recreation management industry trends and best practices.
- These services and programs include but are not limited to: program and class reservations, facility reservations (e.g. fields, gyms, community centers, and picnic areas), memberships, league scheduling, aquatics management, point of sale, picnic reservations, senior programs, payment processing, customized reporting and any related professional services required to implement/train new users on the software.
- The new system should strengthen the relationship between the City, our patrons, and partner organizations.
- Supporting the City’s current and future needs, committed to a highly responsive customer service approach, and committed to the constant evolution of the proposed Recreation Management System.
- Services are required to include the following:
•    In person, phone, and online activity registration, with associated transaction accounting;
•    Cashiering and point of sale, with associated transaction accounting;
•    An associated payment processing system for credit card processing;
•    Facility management and reservations, with associated transaction accounting;
•    Membership management and pass validation, with associated transaction accounting;
•    Individual, family, and organizational account management;
•    System security, redundancy, and ongoing maintenance and support;
•    Accounting and finance coordination with city policies, including integration with Munis software from Tyler technologies;
•    Marketing functions; and
•    Any web content, including but not limited to website content, design, mobile applications, and pdfs provided to the city, complies with ADA title ii, web content accessibility guidelines 2.1 levels a and aa (“WCAG 2.1 aa”), as well as all applicable federal and state accessibility laws.
- Hosted solution must maintain 99.9% uptime per calendar month, excluding scheduled maintenance (with at least 72 hours advance notice).