Ticketing Platform Services

The Vendor is required to provide Ticketing Platform Services in support of the University’s most significant athletic events and ceremonies, when applicable.
- Serve as a strategic partner, ensuring that all aspects of ticketing services are executed with professionalism, precision, and creativity.
- Services may encompass university athletic events, commencement ceremonies, university-wide productions, and other high-profile events hosted throughout the academic year.
- Current ticketing platform services coordination requirements, including the structure of service coordination teams, training programs, and the qualifications of service coordinators.
- Must outline new, cost-effective, evidence-based practices and innovative approaches for Ticketing Platform Services.
- This includes digital ticketing functionality such as barcode/quick-response (QR) code scanning, mobile wallet integration, contactless entry, scanning solutions, fraud prevention, and operational components that may be enhanced to improve ticketing platform services and deliver stronger outcomes for the university, its faculty, staff, and students.
- Platform will integrate with existing university systems, support dynamic pricing, promotions, and marketing tools, and deliver robust reporting and analytics related to sales, attendance, and customer trends.
- Ticketing platform must provide patrons with the ability to:
•    Purchase tickets to multiple events, packages, items, and/or make donations in a single transaction.
•    Access different ticket types and pricing based on seating.
•    Receive automated confirmation emails, regardless of ticket type, immediately after completing their purchase, including their receipt and tickets.
- Ticket types must be assignable to specific sections of a seating chart, allowing the organization to set different prices for areas such as a very important person (VIP) and general admission. 
- Administrators must be able to select from their ticket plans when creating tickets for agency events. 
- Each event date and time must have its own unique ticket plan. 
- Ticket plans must be editable and updatable at various stages leading up to the event, within the timeframe for which approvals have been granted.