Operation and Management of Workforce Solutions

The Vendor is required to provide on a collaborative partnership between the Subrecipient and agency to design and deliver an innovative, integrated workforce service system.
- The membership of the local Boards consists of representatives from private sector, education, labor, economic development, community-based organizations, literacy, adult basic education, rehabilitation agencies, public assistance agencies, child care, and the public employment service.
- This model prioritizes the requirements of Workforce Solutions (WFS) customers, both employers and job seekers, over programmatic silos.
- By implementing a service delivery approach that is customer‑centered and needs‑driven, the system ensures individualized service strategies, resulting in improved customer satisfaction and, ultimately, long‑term economic self‑sufficiency.
- The metrics for evaluating the success of our customer focused and needs driven model are:
•    Excellent customer service experiences as evidenced by customer satisfaction surveys.
•    Excellent workplace as evidenced by staff satisfaction surveys.
•    Excellent performance as evidenced by the state developed monthly performance reports (MPR).
•    Responsible and timely expenditure of funds as evidenced by monthly expenditure levels and projections.
•    Increased skills development for customers as evidenced by the number of customers trained and the percentage of funding related directly to training for customers
•    Increased direct job placement for area employers 
•    Increased collaboration with employers based on needs analysis
•    Increased collaboration with employers in work based training models
•    Implement a customer-driven and flexible process for accessing services.
•    Provide understandable service information and orientation to customers,
•    Ensure that staff are trained, knowledgeable, and experienced in all required programs and services.
•    Implement a timely and efficient referral and follow-up process for employment-related services.
•    Provide independent assessment of need, including an assessment of skill levels, for customers.
•    Implement a tiered customer-driven service delivery strategy ranging from self-service to specialized, intensive, staff-assisted services.
•    Maintain a user-friendly resource center that makes available computerized information systems with access to labor market information, occupations, job opportunities, and education and training opportunities.

- Mandatory Letter of Intent to Bid Date: April 13, 2026