Comprehensive Web Based Tool

The Vendor is required to provide a comprehensive web based tool to facilitate statewide emergency management functions.
- Provide a web-based EMIS adopted by the state for emergency management.
- The platform allows the State Emergency Response Team (SERT) to use the same operating environment when preparing for, responding to, and recovering from an emergency.
- Assistance may be made through the platform; these requests are approved, tasked as Mission, and tracked throughout their life cycle.
- Information messages like situation reports, press releases, and incident action plans may also be shared through the platform. 
- Essential Elements of Information are reported via the platform, and Contacts are also made available. Reports are available to export information from the service. 
- Web services are available to allow external systems to communicate with Operations Center.
- Operations Center is used to support the SERT during emergency operations center activations/day-today operations and is the established system to provide key mission support and information sharing across the SERT in providing emergency planning, response, recovery, and mitigation activities during a disaster or event.
- Provide a comprehensive suite of Operations Center -based services, including software licensing/subscriptions, hosting, maintenance, and professional services to support statewide emergency management operations.
- Services shall support:
•    Emergency Operations Center (EOC) activations and steady-state operations
•    State Emergency Response Team (SERT) coordination
•    Mission request tracking and lifecycle management
•    Information sharing (e.g., situation reports, incident action plans, press releases)
•    Reporting, data export, and system integrations
- Tasks
•    Provide access to Operations Center and related modules as requested by FDEM
•    Provide hosting solutions (ASP, hybrid, or on premise support as applicable)
•    Perform system maintenance, updates, and technical support
•    Provide professional services including implementation, configuration, and training
•    Support integrations with external systems via web services
•    Ensure system availability and reliability during activations and day-to-day operations
- Services must support continuity of operations during emergency events.