WebEOC Administrator Services

The Vendor is required to provide WebEOC software administrator services which include: effectively managing the WebEOC software system to transfer critical information to and from local, regional, and state entities; administering the system process flow using a methodical configuration of groups, positions, and users; designing, configuring, testing and implementing process permissions; designing, configuring, testing and implementing administrator profiles; designing, configuring, testing and implementing complex boards and processes to include input views, display views, sorting, filtering, data-linking; process permissions; mapping, charts, dashboards, and report generation; and integrating WebEOC with other applications.
- The service provider will develop and maintain system documentation; assist in the writing of user guides; provide administrator and end-user WebEOC training; and provide technical advice, assistance, and guidance to county staff to include advice related to the implementation of future software version releases.
- Requirement:
1. System support and availability
•    The service provider shall provide subject matter expert consultation and operational support for WebEOC and WebEOC nexus, including all associated components, plug-ins, integrations, and custom developed functionality. 
•    Support services shall be available onsite or remotely via phone, email, or video conference, as requested by the county
2. Training support
•    The service provider shall provide both virtual and onsite instructor led training covering all facets of WebEOC and WebEOC nexus, including, but not limited to, general user orientation, board usage, workflows, dashboards, reporting, integrations, and plug ins. 
•    Training content shall be tailored to the county’s specific system configuration and operational requirements and shall address functional differences between the on premises and nexus platforms.
3. System configuration, board, dashboard, and process development
•    The service provider shall assist the county with configuration and optimization of WebEOC and WebEOC nexus, including associated plug-ins and components. 
•    Services shall include analysis, design, development, implementation, testing, and evaluation of boards, dashboards, workflows, forms, permissions, reports, and process automation to enhance operational effectiveness.
•    The service provider shall facilitate process discovery sessions to identify requirements for updating existing processes or creating new functionality. 
•    Work may be performed through a combination of onsite engagement and virtual support, as directed by the county.
4. Custom development and integrations
•    The service provider shall provide custom development services, including development, modification, and support of integrations, interfaces, APIs, webpages, dashboards, reports, and mobile applications required to support county operations.
•    These services shall support both the existing WebEOC environment and the WebEOC nexus platform and may be delivered through a combination of onsite and virtual engagement. 
•    Provider shall coordinate with third party vendors and the county’s department of information and technology services, as applicable, to support integration functionality and issue resolution, all of which is subject to ongoing county oversight and approval.
5. WebEOC nexus migration services
•    Development of a comprehensive migration plan, including timelines, task sequencing, dependencies, risk identification, mitigation strategies, and communication protocols. 
•    Migration of system configurations, boards, workflows, dashboards, forms, permissions, reports, attachments, historical data, and related components. 
•    Configuration and validation of all existing plug-ins, integrations, and custom developed components within the nexus environment, or identification and implementation of county approved updates or replacements. 
•    Coordination with the county’s department of information and technology services and other stakeholders to address security controls, access management, authentication, compliance standards, and technical requirements. 
•    Support for functional testing, integration testing, performance testing, and user acceptance testing. 
•    Documentation, tracking, and timely resolution of migration related defects and issues.