Enterprise Point of Sale (POS) Solution

The Vendor is required to provide to replace the current POS system with a more robust and scalable solution that meets operational needs across physical sales outlets, the agency web store, and back-office processing.
- The ability to process transactions for monthly passes, ticket books, and fare media at designated sales outlets.
- The ability to manage inventory levels of paper tickets, monthly passes, and free ride vouchers using barcodes.
- The ability to control product availability based on agency -defined timelines and expiration rules.
- The ability for sales agents to check ticket availability, confirm prices, and process fare product selections.
- The ability to restrict product sales based on expiration dates and agency release schedules.
- The ability to match barcode numbers with correct product types and pricing in the POS system.
- The ability to process split payments across multiple payment methods.
- The ability to process contactless payments such as Apple Pay and Google Pay.
- The ability to store and retrieve transaction IDs and customer data without retaining full credit card information (only last 4 digits).
- The ability to locate transactions and issue refunds based on original payment method and item eligibility.
- The ability to perform partial refunds or for mixed-payment fare purchases
- The ability to process customer refunds regardless of whether the system has an initial fund balance, ensuring that failed refund attempts due to insufficient funds are either prevented or reprocessed.
- The ability to designate specific products as eligible for refunds within the system
- The ability to search and retrieve customer and location information related to a refund for verification and reporting purposes.
- The ability to exchange fare media based on judgment, value matching, and discretionary discounting.
- The ability to generate and apply zero-value coupons equivalent to free ride vouchers.
- The ability to void or edit incomplete transactions before completion.
- The ability to generate audit logs of completed transactions for discrepancy resolution.
- The ability to support hardware including barcode scanners, receipt printers, card readers, and customer-facing displays.
- The ability to show a running total, purchase detail, and ADA-compliant interface on the customer-facing screen.
- The ability to allow customers to choose between printed, emailed, or texted receipts.
- The ability to upload offline point-of-sale transactions when internet service is restored.
- The ability to trigger a system notification when a point-of-sale terminal loses or regains internet connectivity.
- The ability to sell fare products through the agency online store using separate SKUs from physical outlets.
- The ability to control product availability and calendars within the online store including business days and cutoff dates.
- The ability to pause online sales for maintenance or content updates.
- The ability to process fare media orders including downloading, printing, and packaging for USPS delivery.
- The ability to charge customers immediately upon purchase through the online store.
- The ability to manage scheduled sales periods such as mid-month product updates and shipping cycles.
- The ability to update product listings, thumbnails, and text descriptions on the website.
- The ability to apply annual updates to product listings as determined by agency leadership.
- The ability to maintain version control between original and working product files.
- The ability to import product corrections via flat file rather than applying them directly in the system.
- The ability to apply corrections directly in the system.