Messaging and Public Notification Platform

The Vendor is required to provide messaging and public notification platform to support market research by gathering details on available solutions, key capabilities, implementation approaches, and high-level cost estimates.
- Functional capabilities
•    Emergency notifications (e.g., SMS, voice, email, push notifications)
•    Messaging platform for critical alerts and public notifications that enables residents to:
o    Subscribe via multiple channels (web, SMS keyword, QR code, etc.)
o    Manage preferences by topic, department, or geographic area
o    Easily opt in and opt out of notifications
•    Non-emergency and public information messaging (subscription-based alerts)
•    Two-way communication (if available)
•    Contact management and segmentation
•    Multilingual messaging capabilities
•    Accessibility compliance (ADA)
- Reliability and performance
•    Message delivery success rates and reporting
•    Redundancy and uptime guarantees
•    Incident history or known service disruptions
•    Monitoring and alerting capabilities
- Administration and user experience
•    Ease of use for administrators
•    Role-based access controls
•    Training and onboarding support
•    Customer support model and response times
- Integration and interoperability
•    Integration with existing systems
•    API availability
•    Data import and export capabilities
- Reporting and analytics
•    Delivery tracking and reporting tools
•    Engagement metrics
•    Audit logs and compliance reporting
- Security and compliance
•    Data security standards and certifications
•    Compliance with relevant regulations
•    Data ownership and access controls
- Implementation approach
•    Typical implementation timeline
•    Required city resources
•    Data migration capabilities.