Inmate Telephone System

The Vendor is required to provide an inmate telephone, kiosk, and tablet system (ITS), with related services.
- Services: 
•    Project management and implementation services to ensure a timely execution of the procured services and the migration and integration of existing information 
•    Administrative, operational and support services necessary to fulfill state requirements and service levels 
•    Migration from the current systems, services and equipment 
•    Operation of a secure, high availability environment 
•    Provisioning and deployment of all equipment including telephony devices, kiosks, educational tablets, servers, communication components and any circuits and related hardware and software that provide for fully functioning systems 
•    An operational environment that will ensure that all information provided by the State will always remain secure 
•    Operational procedures, training, tools and documentation necessary to operate, backup, recover and administer the systems 
•    Necessary staffing and support facilities to operate and maintain the systems and meet required service levels 
•    Interfaces to receive and provide information between the systems and state internal applications 
•    Customer service support to meet the needs of state, inmates’ families and friends, and authorized systems users
- The system will serve approximately 17,000 inmates housed in 21+ institutions located in state.
- The application functionality was summarized and categorized in 19 application areas.