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A government agency in Hawaii issued “Healthcare Facility Management Information System” (RFP). Solicitation SYS-4883 closed on May 15, 2026. Eligibility: Only for USA Organization. Submissions via Not provided.
The Vendor is required to provide comprehensive system maintenance, operational support, and incident management services for the healthcare facility management information system (HFMIS) application, which was developed on Viz platform.
- The encompassing goal is to ensure the system can continue 24/7/365 without interruption by:
• Ongoing system maintenance: ongoing system maintenance includes continuous monitoring, administration, patching, and upkeep of the HFMIS application, infrastructure, databases, integrations, and security components to ensure system availability, performance, and compliance.
• Incident reporting and support: incident reporting and support provides a structured, tiered support process for logging, tracking, prioritizing, escalating, and resolving system issues in accordance with defined service levels and business impact.
• Operational support: operational support encompasses day-to-day service desk operations, incident and service request management, system administration, and coordination activities necessary to maintain reliable, secure, and efficient system operations.
- Requirement:
1. Service activities
• The applicant is expected to address all requirements identified, state how they will meet the specified requirement, including the process used, and who will be responsible for each task.
2. Ongoing system maintenance:
• Provide continuous monitoring, administration, patching, and upkeep of the HFMIS application, infrastructure, databases, integrations, and security components to ensure system availability, performance, and compliance.
3. Incident reporting and support
• Provide a structured, tiered support process for logging, tracking, prioritizing, escalating, and resolving system issues in accordance with defined service levels and business impact.
4. Operational support
• Provide day-to-day service desk operations, incident and service request management, system administration, and coordination activities necessary to maintain reliable, secure, and efficient system operations.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-4883) closed on May 15, 2026. See similar open RFPs below.
A government agency in Hawaii. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Not provided. Follow the instructions in the solicitation documents.
Estimated budget: $150,000. Contract term: 5 years.
Yes: Non-mandatory on April 29, 2026.
Questions and inquiries must be submitted by April 28, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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