Manufactured Housing and Codes Enforcement System

The Vendor is required to provide manufactured housing and codes enforcement programs including, but not limited to, installation, inspection, plan reviews, decal inventory, enforcement actions, and database.
- Hosted solution requirements
1. Baseline requirements
•    The ability to access data for reporting, which includes backend access to an online analytical processing (OLAP) reporting or other agreed upon database used to analyze business data by those designated by the state.
•    Designated users will be able to create and manage their own schema(s) and database objects in an OLAP or other agreed upon database.
•    All data centers used by the contractor to host state data, including those of all subcontractors, must comply with the state’s enterprise information security policies as amended periodically.
•    Have a fully scalable, configurable, and customizable architecture designed to allow incremental changes in capacity and functionality; and 
•    Store system records in accordance with federal and state laws, rules, and regulations for personally identifiable information.
2. Cloud storage and management:
•    The cloud system shall be role-based and rights-based according to the state designated personnel’s job role;
•    The cloud system shall integrate with the state’s active directory for credential management; 
•    Browser-based applications shall be able to operate on state-approved web browsers and support all subsequent versions; 
•    The cloud system shall include audit information related to changes in the database, including timestamp and user associated with the change; 
•    The cloud system shall provide a method for purging data-based parameters and attachments as defined and requested by the state; 
•    The cloud system shall support state’s connection to a suite of tools that can query and conduct analysis on the data contained in the database; and 
•    The cloud system shall meet all system, technical, organizational, administrative, and operational requirements of the state, including all licensure, examination and enforcement activities required, in accordance with the terms and conditions set forth herein.
3. Hosting services provided by the contractor, include:
•    Hardware: contractor shall provide and maintain the cloud infrastructure for four (4) environments for the state: production environment, user acceptance testing environment, test environment, and main environment.
•    System software: licensing of core systems such as operating systems and databases are covered in the annual hosting support fee.
•    Database backup: database and configuration data shall be backed up to the cloud storage.
•    Monitoring: contractor shall monitor the hosted system and configure resources to ensure the system is running efficiently.
•    The cloud system shall use monitoring systems to provide a high level of service performance and availability ensuring at least 99.9% availability.
•    Database and application server management: contractor is responsible for database availability, backup and restoration, optimization of performance of the system through indexing and caching, migration of data, configuration of load balancing as required, hardening of application servers, and other required database and application server management responsibilities.
•    Applications:
o    Back-office system;
o    Online portal system; and
o    Mobile inspection system.
•    Installation tasks:
o    Install all applications immediately above;
o    Create and configure database instances;
o    Create and configure application server;
o    Web server installation and configuration;
o    Set up VPN connectivity from state site to cloud system;
o    Operation system and network related installations. 
o    Complete all operating system and network items;
o    Application server installation, configuration, and connectivity.