Reservation Management System

The Vendor is required to provide modern reservation and revenue management system using advanced technology to enhance the public's reservation experience, boost staff efficiency, offer detailed management reporting, and enable technology-driven marketing promotions with customer habit and trend tracking.
- Reliable and customizable hosted solution to manage reservations, accounting, and point-of-sale transactions for agency. 
- This system will serve over a million visitors annually across 56 developed parks.
- Requirements areas include:
•    Customization and configuration
•    Project and operations management
•    Support and maintenance
•    Data migration
•    Consulting and training
•    Hosting and monitoring
•    Backup and recovery
•    Additional professional services for reservation and revenue management software
- Achieve the following business value(s):
1. Financial values
•    Reliable interface for revenue-generating reservations and point-of-sale transactions.
•    Supports data collection, accounting, and revenue reporting.
•    Includes critical markers for agency business operations.
2. Internal and external customer service values:
•    Provides high-quality customer service to park visitors and staff.
•    Intuitive for customers and customizable for business needs.
•    Handles state park administrative rules and policies without cumbersome workarounds.
3. Community values:
•    Supports stewardship of outdoor public spaces.
•    Provides accessible data reporting for informed land management decisions.