Infor CareFor Managed Services

The Vendor is required to provide Infor CareFor (“CareFor”) Managed Services.
- This service includes 240 Consumable Hours for use within each year in the term of this agreement.
- Ongoing responsibilities in its post-go live phase related to the support, administration, and evolution of its Infor solution.
- Troubleshoot and diagnose office-reported issues and service requests, and provide recommended actions for knowledge gaps, user errors, or data correction;
- Answer questions about in-scope application configuration, features, functionality, and extensibility tools;
- Assist office with clarification or execution of Infor Support ticket responses; and
- Answer office questions about application update content.
- Support and troubleshoot issues that are diagnosed and confirmed to be caused by Extensions;
- Remediate Extensions to resolve reported issues;
- Remediate Extensions as needed in response to contents of application updates; and
- Revert to standard features when custom code becomes obsolete with delivery of an application update.
- Develop and document new Extensions as requested and defined by office business and technical requirements using Infor extensibility tools;
- Update and document Extensions to enable new office business or technical requirements;
- Assist with enablement of application configuration; and
- Assist with efforts to optimize business processes.