New ERP System

The Vendor is required to provide new ERP system will be required to support the following:
1. Standard accounting system:
•    Accounting under FASB standards
•    Security levels for reviewers, book keepers, and administrators with limits to sensitive areas.
•    Tracking of income and expenses
•    Unlimited estimates and invoices including invoicing via pdf in emails and printable.
•    Customizable invoices that include branding
•    Download transactions from bank and credit card accounts and sync with the system
•    Print checks
•    Direct access to journal entries.
•    Import data from excel spreadsheets, csv files and quick book data files.
•    Daily backups of all data restorable within one (1) business day
•    Encrypted data and connectivity from user interface to system.
•    System stored either locally as an application or remotely in the cloud as a SaaS.
•    Web access to system, cross platform supporting internet explorer, google chrome, Mozilla Firefox and safari
•    Support tagging of transactions into verticals for residential, enterprise, wholesale, medical, government, education or other verticals as needed.
•    Management of chart of accounts where accounts can be archived and closed out or recreated.
•    Invoicing:
o    Ability to create an unlimited number of invoices for unlimited number of customers, recurring and non-recurring as well as the ability to batch creation of invoices, designate whether invoicing is printed or e-mailed by customer, provide a report of customers invoiced by type of customer (commercial and residential) 
o    Ability to override normal bill for a specific period of time with notifications and a kickoff to a work-flow to change services on a schedule 
o    Advance or in-arrears billing 
o    One-time billing 
o    Partial-month proration 
o    Ability to apply complex taxation including, town, county, state taxes as well as surcharges and fees including, but not limited to federal universal service fund (FUSF) and USAC fees as a must. 
o    Ability to exempt from any, many or all taxes or fees and surcharges. 
o    Ability to store external data for users such as tax exemption forms.
•    Manage and pay bills from vendors including different layers of authorization via electronic authorization and workflow, to pay bills. 
•    Enter bills and schedule payments 
•    Categorize income and expenses using job number and work order number and project numbers 
•    Process credit card payments using merchant services. 
•    Reporting:
o    Provide extensive reporting such as balance sheets, income statements, trial balances, profit and loss, as well as reporting of top outstanding invoices, top revenues, etc. 
o    Extensibility to allow custom reports using built-in functions or data exporting to report in other platforms. 
o    Reports of subscription, and renewal opportunities into CRM. 
o    Enterprise-wide transaction and custom reports, self-service (ad-hoc) reporting and analysis, analytical reporting (e.g. Historical trends, forecasting) 
o    Visualizations of data (e.g., charts, graphs, etc.) 
o    Provide automatic reports for telecommunications needs such as FCC 499 quarterly and annual reports and state communications taxation reports
•    Dashboard-like interface to allow customization of interface per-user 
•    Provide a work-flow creator to allow projects are send to the right departments for processing, events that trigger from dates and times, or other metrics within the financial system. 
•    Period locking to prevent incorrect postings in future periods 
•    Drill-down functionality to follow data and see transactions making up a specific amount. 
•    Period close checklist 
•    Full audit trail of all activities of users.
2. CRM
•    Lead management
•    Contact management that integrates throughout the ERP
•    Calendaring and events
•    Address book
•    Notes and comments
•    User form storage
•    Contract and document management
•    Sales campaigns
•    Work-flow processing of lead to opportunity to contract management including paperwork triggers and storage as well as common field completion to minimize redundancies.
•    Executive reporting
o    Funnel reports and probability-based forecasting
o    Lead generation by sales person
o    Closed opportunities by sales person
o    Loss reports, categorization of lost opportunities
o    Customer cancelation reports
o    Sales forecasting
•    Mass-email feature to contact all contracted or near-contracted customers
•    Work-flow processing.