Mass Communication Solution

The Vendor is required to provide mass communication solution for include:
- Mass communication capabilities
1. Communication mediums and methods including but not limited to:
•    All applicable ADA telephone functions
•    Mass SMS text
•    Email
•    RSS feed distributions
•    Social media distribution (Facebook, twitter, etc.)
•    Internal cisco VoIP phones.
•    Internal digital signage.
•    Computers (windows and macos) with an alert endpoint.
•    Any other medium or method the system may request at any time.
2. Communication functions
•    Be able to create custom alert profiles to include triggering external device functions.
•    The function plays a pre-recorded message on the fire panel depending on the incident.
•    Trigger a pre-programmed function on the college system’s access control system
•    The function renders badge readers to only reading badges of a specific access group (e.g. Lockdown).
•    Trigger and send out non-emergency and emergency communications on all or any specified communication mediums at any time.
•    Upon triggering communication, trigger other external devices based on the alert profile.
•    Be able to create and target specific distribution groups to send communications to specific audiences on any specific communication medium. 
•    Create template messages (canned messages) for any incidents
- System architecture and core capabilities
1. General requirements
•    Support the system and department logo branding.
•    Require secure user login and authentication using system’s existing Microsoft based authentication.
•    Support role-based permissions to grant or restrict access.
•    Record all authenticated user actions in an audit log.
•    Automatically update when new versions are available.
•    Operate continuously in the background including:
o    Receiving messages. 
o    Provide push notifications.
2. Mobile app requirements
A. Delivery method
•    The mobile app must be available on iOS, iPad OS and android devices on their respective app stores for free.
•    Must be able to be deployed through a mobile device management solution for managed college system
3. Desktop app requirements
A. Delivery method
•    The desktop application must be able to be installed via an exe and MSI packaged installer (must also support silent command line installation) or be a web-console accessed on any web browser (chrome, Firefox, edge). 
•    Functionalities must be the same on any web browser.
•    Provide seamless single-application incident management for police department dispatch. 
•    Enable two-way communication with:
o    Department personnel mobile app. 
o    College system community mobile app.
•    Allow sharing of information and media between police department dispatch and police department field personnel. 
•    Provide adjustable audio and visual alerts for incoming messages. 
•    Mapping and location awareness.