Service Now Program and Managed Service Partner Platform

The Vendor is required to provide to establish managed services agreement to provide comprehensive operational and advisory support for its enterprise service now platform, which spans ITSM, ITAM, vulnerability response, knowledge management, HR service delivery, and core platform and ITOM capabilities.
- The engagement includes maintaining platform stability through regular patches and major upgrades, optimizing key service management processes, sustaining accuracy, and supporting a broad ecosystem of integrations.
- Supplier will deliver hands‑on configuration, testing, deployment, and technical support while also providing strategic guidance, best‑practice recommendations, roadmap development, and governance to ensure state maximizes long‑term value, scalability, and alignment with service now’s out‑of‑the‑box standards.
- The main documents for this RFQ are not available on our website.