Parking Citation Processing and Collection, and Sales Stores Management Services

The Vendor is required to provide parking citation processing and collection, and sales stores management services for include:
- Citation processing system
•    Provide a fully tested, functioning parking management and collection system, hereinafter referred to as the "system.” 
•    The system shall comprise all hardware, software, database management, communication networks, reports, forms, notices, and support services.
•    Provide support services to include: data entry, error correction, document storage, registrant data acquisition, noticing, report generation and distribution, audit and control processes, quality assurance, telephone and correspondence processing, and operational management of those functions.
•    Provide sufficient staff with the required expertise to support system applications and its ongoing operation, maintenance, and enhancement.
- System planning
•    Implementation plan: describes the major activities required for implementation of the system from installation through ongoing operations. 
•    Work plan: the work plan must describe each milestone and document to be produced during development, implementation, conversion, testing and training.
•    Include a schedule for training, instructional materials to be provided by the contractor, user manuals, and a listing of all other equipment needed to implement training.
- System testing
•    Submit a system test plan to the county for approval no later than 20 working days after design document approval by the county. 
•    Develop a test matrix including transactions, conditions, and desired results no later than 10 working days after county approval of the system test plan. 
•    Conduct a full system test involving all functions and interfaces. 
•    Document and submit results from the final system test to the county for approval.
- System implementation phase
•    Conduct site surveys and prepare sites as necessary for installation and operation of the system. 
•    Install all hardware and software at the county sites and initialize the system. 
•    Perform unit and interface tests on the installed hardware and communication lines. 
•    Develop a test system designed to aid in the training of various personnel throughout the implementation and operations phase of the project. 
•    This system shall be separate from, but parallel to, the operational version of the system to facilitate hands-on training without the possibility of inadvertently affecting live data on the actual production database. 
•    Develop user manuals containing procedures relating to the ongoing operation of the system. 
•    Train specified county personnel in the use of the system. 
•    Create and validate databases. 
•    Effect a transfer of data from the current contractor’s system. 
•    Start up and monitor the entire system, taking immediate corrective action on areas that are not operating in accordance with the requirements contained herein. 
•    Provide system management reports to the county on a regular basis to aid in monitoring system performance. 
•    Respond immediately to reports from the county of system failure and take corrective action.
- Online citation and permitting payments
•    Required to provide the county with a web browser-based application to enable customers to pay citation fines and fees, apply for or renew existing annual and visitor residential permits, to purchase guest residential permits, to purchase monthly garage permits and to allow for payment by credit card. 
•    The internet system will include application software, support and maintenance.
•    Required credit card merchant identification codes for credit cards as well as responsibility for all credit card reconciliation, including dispute research and resolution and payment for all associated credit card costs. 
•    Credit cards accepted must include visa, MasterCard, discover an American express.
•    Responsible for all credit card costs and related authorization and banking fees associated with the internet application.