Unified Parking Enforcement, Citation, Permit, and Mobility Management System

The Vendor is required to provide a Unified Parking Enforcement, Citation, Permit, and Mobility Management System to support the Village’s parking enforcement operations, permit administration programs, citation processing, and related parking and mobility management services.
- System shall provide a centralized solution that integrates:
•    Citation processing and management
•    Parking permit and vehicle licensing administration
•    Parking enforcement operations
•    Customer self-service tools
•    Reporting and analytics
•    Integration with third-party parking technologies
- The system should support integration with existing and future technologies utilized by the Village, including enforcement equipment, payment platforms, and other mobility systems through secure system integrations and open application programming interfaces (APIs).
- Solution that improves operational efficiency, enhances customer service, and provides scalable technology capable of supporting future parking and mobility initiatives.
- Provide a fully integrated solution that includes the following components and services:
•    Hardware and software required for citation issuance
•    Vehicle-based License Plate Recognition (LPR) technology to support enforcement operations
•    Software platforms for the administration and management of citations and permits
•    A customer-facing portal allowing users to manage citations, submit citation contests, and purchase or renew permits
•    PCI-compliant payment processing for citations and permits
•    Customer support services for Village staff via phone and email
•    Ongoing training for Village staff
•    Technical support, system maintenance, and system updates
•    Comprehensive reporting and analytics capabilities
•    Integration with Department of Motor Vehicle (DMV) inquiry services
•    Integration with other parking and mobility-related technologies utilized by the Village
•    Ability to transfer unpaid citations through the Portal
•    Support for state driver’s license suspension processing
•    Payment processing for mail-in payments
•    Notice mailing services for outstanding citations
•    Permit renewal notifications via mail or email
•    Permit fulfillment services
•    Secondary collections services
- The Citation Processing Management System (CPMS), Permit Management System (PMS), and License Plate Recognition (LPR) components shall be fully integrated and supplied by the same Vendor.
- Pay the citation
•    Online
•    By mail
•    In person at the Cashier’s Office
•    By dropping the payment in the overnight box at Village Hall
- Appeal/Contest
•    Online
•    In writing (by hand delivery or mail)
•    In person hearing
- System must support geographically based permit privileges, including configurable zone boundaries tied to a resident’s address, and must allow enforcement staff to verify eligibility in real time through license plate recognition (LPR) or other enforcement tools.
- System must support electronic permit and license management, including real-time updates, flexible rule configuration, automated proration, and integration with enforcement tools such as license plate recognition (LPR). 
- The system shall support both short-term and long-term permit structures, including daily, temporary, quarterly, and annual durations, and provide full visibility to enforcement and administrative staff.