Microsoft SharePoint Maintenance and Support Services

The Vendor is required to provide for comprehensive maintenance and support services for the office’s SharePoint-based audit document management solution.
- Provide a custom SharePoint-based document management solution designed to support audit work paper preparation, referencing, review, organization, and retention, ensuring compliance with professional auditing standards. 
- The solution includes extensive Power Platform development (apps and workflows) across multiple environments (Development, Test, and Production), audit dashboards, custom SharePoint JSON, custom PnP PowerShell scripts, metadata processes, SQL Server integration, and role-based access controls.
- System maintenance includes the upkeep of SharePoint Sites, Libraries, custom templates, workflows, and integrations. 
- Support all workflows including dashboards, sign-off processes, review-note tracking, and document review workflows. Maintain integrations with agency SQL Server databases. Maintain rolebased security configurations. Ensure backup and restoration processes continue to operate correctly.
- Resolve workflow failures, metadata issues, sign-off problems, and integration issues. Provide Tier 2/Tier 3 support and incident response. Troubleshoot workflow performance and document lifecycle management.