Student Success Platform and Implementation Services

The Vendor is required to provide a comprehensive, scalable, and data-informed Student Success Platform to support holistic student engagement, proactive intervention, and institutional coordination across its twenty-five (25) colleges.
- Platform will serve as a foundational tool in advancing agency mission to promote student retention, persistence, timely degree completion, and equitable outcomes for a diverse population of over 230,000 students.
- The solution must support institution-wide and campus-specific efforts to identify at-risk students, deliver coordinated support services, and empower faculty, advisors, and student affairs professionals with timely, actionable insights.
- The University requires a platform that can streamline and integrate core success functions—including advising, case management, early alerts, success planning, and multi-channel communication—within a secure, accessible, and user-friendly environment.
- The solution must:
• Operate in a secure, multi-tenant (“hub–spoke”) configuration that gives agency Central full data governance, cross-campus analytics, and policy controls, while allowing each individual campus to configure its own roles, alerts, workflows, and branding.
• Support flexible integration with agency First (PeopleSoft), Brightspace (LMS), Workday, and other institutional systems via industry-standard protocols (e.g., APIs, LTI 1.3, SAML).
• Provide a mobile-responsive, student-centered interface that delivers personalized guidance, timely nudges, and progress tracking.
• Enable role-based dashboards, reporting, and analytics to support both frontline practitioners and institutional leaders.
- Identify and Respond to Risk in Real Time
• Leverage multi-factor data inputs—including academic performance, enrollment status, financial indicators, behavioral trends, and user engagement—to generate risk profiles and surface early alerts for timely intervention. Risk scoring must be transparent, configurable, and evidence-based.
- Coordinate Holistic, Cross-Functional Student Support
• Equip advisors, faculty, and support staff with shared tools for case management, notes, follow-ups, and referrals. The platform must support the creation and tracking of individualized success plans and structured communication workflows aligned with institutional policies.
- Deliver Targeted, Personalized Engagement
• Empower campuses to communicate with students through multiple channels (e.g., email, SMS, in-app messaging) based on predefined campaigns, real-time system triggers, or user behavior. Communication tools must support segmentation, automation, and tracking of outcomes.
- Support Equity-Minded Practices and Visibility
• Provide institutional leaders and practitioners with access to disaggregated data, dashboards, and reporting tools that illuminate equity gaps in student outcomes, support efforts to close them, and enable data-informed policy and resource allocation.