Custodial and Landscaping Quality Assurance and Compliance platform

The Vendor is required to provide a professional, mobile-first, cloud based Quality Assurance (QA) and Compliance platform compatible with iOS (iPhone and iPad).
- The application will be utilized by facility managers, contract monitors, and service providers to audit custodial and landscape contract performance
- Mobile application will be used for inspections, checklists, work orders, issue tracking, resolution, Key Performance Indicators (KPI), reporting, and work order follow ups.
- Functional attribution of SaaS platform:
• Mobile Capability: Native iOS application with full offline functionality, allowing inspections to be conducted without active Wi-Fi/cellular connections and syncing once connectivity is restored.
• Customizable Inspections: Checklists must be fully tailorable to mirror specific County SOWs, including building names, addresses, contractor details, and service frequencies.
• Administrative Control: Ability for County administrators to add/delete facilities, alter scopes, and manage user permissions in real time.
• Media & Documentation: Support for high-resolution photo uploads and detailed text descriptions for each inspection item.
- Data Management & Analytics
• Data Ownership: All data remains the exclusive property of the County and must be maintained in a secure, private environment.
• Performance Metrics: The system must calculate Key Performance Indicators (KPIs), including:
o Building and Contractor Performance Scores.
o Deficiency rates and correction cycle times.
o Trend analysis filtered by Contractor, Department, District, or Employee.
- Scheduling & Support
• Task Management: Ability to schedule upcoming tasks and notify relevant parties automatically.
• Technical Support: Dedicated software support and maintenance must be included in the proposal.
• Ongoing website hosting, maintenance, and data/photo storage as specified in the below Data & Integration, Storage section.
• Must provide access to training materials, routine configuration updates/user edits
• Ongoing technical support/maintenance and troubleshooting help.
• Technical support is available by either phone, email or virtual meeting. Must respond within 24 hours to request for technical support.
• Ongoing technical support for issues and requests must be included in subscription cost and no extra cost.