Point-of-Sale System and Merchant Services

The Vendor is required to provide point-of-sale (POS) systems and merchant services currently available in the marketplace.
- Current use:
• The system supports online payments for donations, events, school stores, and various programs.
• Some users also rely on it for reporting, inventory tracking (to a limited extent), and managing sales.
- Major pain points:
• Limited POS functionality (more like an online store than a true POS)
• Poor inventory management and lack of product variation support (e.g., sizes)
• Weak mobile experience and slow performance
• Time-consuming setup and limited customization
• No physical terminals or receipt printing for in-person sales
• High transaction fees and lack of communication about updates.
- Limitations impacting use:
• On-site and in-person transactions (tap, card-present, or cash integration)
• Centralized inventory tracking across multiple departments
• Streamlined checkout and customer data entry
• Integrated handling of different payment types (cash, check, card)
- Desired improvements:
• Mobile and on-site payment capabilities (tap-to-pay, apple pay, google pay)
• Physical card terminals with printed receipts
• Robust inventory management with product variations and barcode support
• Customizable storefronts and improved user interface
• Better reporting, notifications, and customer account features
• Simplified setup and faster checkout experience.