Performance Management System

The Vendor is required to provide performance management system (PMS) to enhance employee development, ensure accountability, and streamline supervisor-employee communication.
- The system will provide a structured platform for performance assessments, facilitate regular check-ins, document employee-related feedback and events, and track critical employment milestones.
- Required features, functions, and services
1. Performance review module
• Annual, probationary, and interim performance assessment templates for different roles
• Mid-year review documentation and reminders
• Ability to customize performance criteria and scoring
• Goal and objective setting
2. Automated notifications and reminders
• Notify employees and supervisors of upcoming performance check-ins
• Remind HR and supervisors of probationary period end dates
• Notify supervisors when an employee is due for review or action
3. Feedback documentation tools
• “kudos” or praise tracking
• Supervisor-entered performance notes (e.g., incidents, coaching, disciplinary issues)
• Time-stamped entries for transparency and future reference
4. Probationary period management
• Track probationary employees by hire date
• Automated alerts to supervisors prior to the end of probation
• Optional early check-ins for probationary employees
5. Administrative dashboard and tools
• Design role-based access controls and approval workflows
• Overview of compliance with review deadlines
• Reports on overdue or upcoming performance actions
• Employee performance history access for authorized HR and admin personnel
6. System integration and compatibility
• Integration with city's human resources information system (HRIS), Munis v2024.8 by Tyler technologies
• Single sign on capability (SAML/Microsoft Entra id) and employee self-service access using single sign on for all user logins
• API or csv file import via secure ftp for secure data exchange
• Ada accessibility compliance
• Ability to download into and upload attachments from MS office products such as outlook, excel, and word
7. Service and support
• Requirements gathering and configuration workshops with city stakeholders
• System setup and configuration according to city processes and hierarchy
• Data migration and integration support (as needed)
• User acceptance testing (UAT) facilitation and issue resolution
• End-user training sessions and materials
• Post-launch support for [60/90] days (or as mutually agreed).