Fairfax Software Maintenance and Related Services

The Vendor is required to provide for Fairfax software maintenance, hardware and related services.
- May require Supplemental Services to address custom needs in the System. Supplemental Services are software development-related activities that pertain to designing, creating, testing, and maintaining computer programs and applications Supplemental Services may be used at agency discretion to provide additional technical services including enhancements or customized improvements to the functionality of the System used by agency.
- Installation, Configuration and/or implementation of any new modules of the System or custom scripts which would require extensive analysis and testing; and
- Application Customizations to include the design and development of new source code.
¬- Provide a help-desk toll-free telephone number, email, or website for the reporting of problems or issues with the Licensed Software. Successful Respondent shall provide toll-free telephone support twenty-four (24) hours per day seven (7) day a week.