Community Engagement Platform

The Vendor is required to provide community engagement platform for include:
• Cloud-based platform mass communications platform with subscribe and unsubscribe capabilities.
• User interfaces for subscribers and administrators
• UNLIMITED email sends with delivery and management of all bounces.
• Support to upload and migrate existing email lists.
• Delivery and engagement reports on communications sent through the system.
• Access to participate in the mass communication network.
• Ability to send mass notifications to multiple devices.
• 24/7 system monitoring, email and phone support during business hours, auto response to inbound messages from end users, and emergency support
• Text-to-subscribe functionality.
• Up to 4 web-hosted training sessions annually
• Access to a complete archive of all data created by the client.
• Message template and integration development
• Minimum of 5,000,000 SMS/text messages per year
• New version release schedule, to include how the release would be accomplished at the user level and into a cloud-based data center.
• Backup and recovery procedures
• Documentation to include operations, technical manuals, online help, and training materials.
o Dynamic targeting for campaign sends by zip code
o Link conversion tracking for event and form submissions
o Ai writing tools to improve open/click rates
o Accessibility checking tools to ensure compliance with ADA guidelines
o Creative control over subscription network pages.
- Hosting and platform requirements
1. System environments
• State all environments (e.g., production, development, and test) included in the proposal.
• If such environments are limited in functionality, scope or otherwise, the proposal shall describe such limits.
2. Shared components of the system
• Clearly state and describe all shared components of the system (e.g., network segments, back-up tapes, etc.).
• Assume responsibility that any system components not identified as shared components are provided by the proposer as system components dedicated for the city’s use only.
3. Data storage limits and overages
• State all email message limits associated with the system.
• Exceeding such email message limits would cause the city to incur additional cost, the proposer shall state such costs in its clearly marked pricing proposal.
4. Data transfer limits and overages
• Text/SMS limits associated with the system.
• Exceeding such text/SMS limits would cause the city to incur additional cost, the proposer shall state such costs in its clearly marked pricing proposal.
- Cloud solutions
• Service model (e.g., SaaS, paas, iaas).
• Cloud deployment model (e.g., private cloud, public cloud, community cloud or hybrid cloud);
• It relies upon any third parties in the provisioning of its cloud deployment model.
• The proposer offers any other cloud deployment.
• Another of proposer’s cloud deployment models might impact the city’s data security and any compliance obligations.