ERP Software

The Vendor is required to provide ERP software should be seen as an opportunity to improve city business functions, productivity, and the use of new and future technology.
- ERP system is expected to meet the following objectives:
• Eliminate the need for repetitive data entry.
• Real time data transfer between all ERP interfaces.
• Reduce the number of third-party software providers required to serve our customers.
• Streamline business processes to take advantage of best practices through automation, integration, and workflows.
• Significantly enhance services to city customers, including improved billing accuracy, faster customer response and more efficient customer service, improved reliability, and prepay capabilities.
• Customer portal to view bills, make payments, view usage, and account management.
• Modern, user-friendly, and intuitive user interface to promote system use and productivity.
- Mandatory functions:
• Customer information and utility billing
• Customer web portal
• Accounting and financial reporting
• Mobile capabilities
• Prepay services
• Bill production and mailing
• Service location management
• HR and payroll
• Document management and storage
• Work order management
• Equipment management
• Material management
• Purchasing management
• Service order and workflow management
• GIS and mapping
• Outage management
- Optional functions:
• Annual meeting management
• Payment kiosks
• Asset management.