Enterprise Digital Communications Platform

The Vendor is required to provide for a modern, enterprise-level digital communications platform to serve all agencies.
- The goal is a scalable solution that supports both public-facing and internal communications, integrates with existing state systems, and provides a consistent, secure experience across agencies.
- Platforms are generally used to support enterprise level digital communications at scale
- Statewide licensing arrangements, where one entity holds the license and distributes access to multiple sub-agencies or end users, typically structured in this industry
- Security features and administrative controls are generally provided to an enterprise-level Omni-channel communications platforming serving a large number of agencies and end users
- Artificial intelligence playing in the enterprise-level digital communications spaces, and how is the industry responding to its emergence
- Typical implementation process look like for an enterprise-level platform of this scale.
- Commonly encountered when procuring a platform under a statewide-license or reseller model, where a central agency acts as the intermediary between the platform and its end users.