Enterprise Survey and/or Course Evaluation Solution

The Vendor is required to provide for software solutions that support enterprise survey administration, course evaluation management, or both, to meet the University's diverse assessment, feedback, and reporting needs.
- Provide a secure, accessible, and scalable platform that enables the University to design, distribute, manage, analyze, and retain survey and/or course evaluation data across academic and administrative units.
- These activities support institutional assessment, instructional improvement, accreditation, research, and operational decision-making. Over time, this distributed approach has resulted in varying user experiences, differing levels of functionality, and challenges related to consistency, integration, and long-term data access.
- Capable of supporting University-wide surveying and/or course evaluation activities, including but not limited to:
• Academic course evaluations, called student evaluations of teaching (SET) at state that provide valuable feedback to instructors and are also one portion of faculty evaluation activities.
• Institutional research and assessment
• Academic program and accreditation support
• Administrative and operational surveys
• Student, faculty, and staff feedback initiatives
- Branding and Administration
• Ability to apply institutional and unit-level branding
• Ability to provide administrative dashboards
• Ability to provide user dashboards for survey creators
- Survey Question Types
• Support for multiple choice, text entry, rank order, matrix/table, slider, side-by-side, constant sum, drill down, Likert scale, Net Promoter Score, file upload, and signature
• Support for approval workflows including signature capture
- Survey Design and Configuration
• Simple, intuitive, accessible interface for survey creation, management, and analysis
• Preview and test surveys prior to distribution
• Copy surveys and reuse templates
• Upload survey structures using CSV or Excel
• Configure validation rules
• Support longitudinal and multi-phase survey designs
- Logic, Automation, and Embedded Data
• Support display logic and branching to show or hide questions based on previous responses
• Capture and use embedded data from query strings, contact lists, and external integrations
• Support loop and merge functionality to repeat question blocks dynamically
• Assign scoring to responses for assessment and evaluation purposes
• Support custom scripting (JavaScript) for advanced customization and validation
- Distribution and Authentication
• Distribute surveys via email invitations, anonymous links, and SMS messaging
• Manage contact lists and exception lists to control survey distribution
• Define respondent pools and implement sub-sampling strategies
• Limit total number of responses and control response rates
• Require authentication prior to participation using institutional credentials
• Embed surveys in external webpages using iframe or JavaScript integration
- Messaging and Notifications
• Schedule automated reminders and triggered messages based on response status
• Implement safeguards to reduce spam classification and ensure deliverability
• Control or limit outgoing communications to prevent over-messaging
- Fraud Prevention
• Detect and prevent bot activity through advanced algorithms, CAPTCHA integration, and IP monitoring
• Configure fraud detection settings with customizable thresholds and automated responses
- Collaboration and Content Management
• Provide role-based permission controls with granular access management for user roles and survey access
• Support controlled collaboration with users outside the institution, including role-based access for external contributors
• Support collaborative editing of surveys with real-time updates, version control, and change tracking
• Transfer ownership of surveys and data between users, maintaining integrity and audit trails
• Create and manage user groups with hierarchical structures and bulk management capabilities
• Recover deleted surveys, reports, or assets through comprehensive backup and recovery systems.