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A government agency in Minnesota issued “CRM Software System” (RFP). Solicitation SYS-5600 closed on June 16, 2026. Eligibility: Only for USA Organization. Submissions via Online Portal.
The Vendor is required to provide CRM software system for include:
- Platform architecture and access
• The system shall be a fully cloud-hosted, software-as-a-service (SaaS) platform requiring no local server installation or client-side software.
• Unified public-facing portal through which residents access all department services, including registration, memberships, admissions, reservations, and payments.
• The public portal shall be fully accessible from standard web browsers on desktop and mobile devices without requiring plugin installation.
• Dedicated native mobile application for both ios and android platforms.
• A mobile-optimized website alone does not satisfy this requirement.
• The public portal and mobile application shall support digital check-in credentials readable by facility access hardware, including compatibility with apple wallet and google wallet passes.
• The system shall maintain a documented uptime of 99.9% or greater, with evidence of this standard available upon request.
• Capable of handling high-volume registration periods — such as seasonal program opening days — without performance degradation or service interruption.
• Provide a fully functional sandbox or test environment for departmental staff use during implementation and on an ongoing basis post-launch.
- Integration capability
• The system shall integrate with the city of rogers' existing Tyler technologies new world financial system for revenue export, including support for scheduled flat-file, API, or SFTP transfer as determined during implementation.
• Integrate with the city existing civic plus municipal website platform to redirect public portal traffic seamlessly.
• Support integration with third-party background check platforms used for volunteer and coach screening.
• Integration with third-party benefits verification programs, including fitness reimbursement programs (e.g., silver sneakers or equivalent).
• Have a documented roadmap for integration with field lighting control systems used to automate lighting schedules for league games and facility rentals.
• Disclose all integrations delivered through certified third-party partners rather than native platform functionality.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-5600) closed on June 16, 2026. See similar open RFPs below.
A government agency in Minnesota. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Questions and inquiries must be submitted by June 11, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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