Emergency Notification System

The Vendor is required to provide fully integrated, reliable, and scalable emergency mass notification system that enables the delivery of critical alerts and communication to residents and employees across multiple platforms during emergencies and other essential events.
- Core system capabilities
1. Multi-channel communication:
• Voice (landline and mobile)
• SMS/text messaging
• Email
• TTY/TDD for hearing-impaired recipients
• Mobile app notifications
• CAP and IPAWS integration for public alert systems
2. Contact management:
• Upload and maintenance of resident and staff contact data
• Integration of public data via the resident connection service
3. Geo-targeting:
• Map-based alert targeting using GIS
• Ability to target messages based on physical locations or predefined groups
4. Two-way communication:
• Interactive voice response (IVR) and survey capabilities
• Feedback and confirmation from recipients
5. Template management:
• Preconfigured and customizable alert templates for rapid deployment
6. User roles and access control:
• Admin and sub-admin roles with tiered access
• Secure login with audit tracking.