Operate and Maintain an Event Ticketing System

The Vendor is required to provide to furnish, operate and maintain an Event Ticketing/CRM/POS system for department.
- Service Requirements
•    At a minimum, the Event Ticketing/CRM/POS system/platform must encompass the following modules:
•    Ticketing/CRM module:
•    Capable of creating and integrating events and selling single, multi-day, and season tickets: 
o    ability to track sales by events and by purchaser; offer multiple price levels and unlimited price points; ability to purchase specific seat locations or best available; ability to add upsell items to purchase; ability to easily purchase multiple events in one transaction at the box office, online and optimized mobile; multi-channel availability; hard and digital tickets.
o    Provide user-friendly CRM capabilities that capture customer data and tracks sales per event and per customer.
o    Provide cloud-based access control system, fully compatible with in-house wireless networks, and scanning devices.
o    Allow acceptance and processing of all methods of payment through the system including, but not limited to cash, debit cards, and credit cards.
o    Provide direct email and marketing service including: marketing services for events thought special offers, announcements, post-event surveys, and the like by distributing information to provider’s ticket purchaser database. Provide email marketing platform, with direct access to purchaser database that includes templates, surveys, sign up forms, statistical reporting, etc.
o    Provide automated settlement of funds to designated accounts.
o    Reporting: must have robust real-time reporting and analytics which includes: daily attendance, daily monthly and fiscal year reporting.
- Registration module: For class and workshop registration, which includes the ability to define schedules, fees, and prices, limits, and the ability to change sign up size, as well as attach relevant documents. Registration should be optimized for mobile use, and the module should provide the capabilities of containing pertinent participant information.
- System must provide secure Point-Of-Sale (POS) module for use in online and in-person, optimized mobile retail & concessions sales. Item setup must be flexible, and have the ability to sell at multiple terminals simultaneously, and to easily track inventory. POS module must accept all major credit cards, Google and/or Apple Pay with processing transactions securely and in compliance with applicable payment standards (e.g., PCI DSS).
- Reporting: must have robust reporting and analytics which includes: daily attendance, daily monthly and fiscal year reporting.
- Provide virtual training to all current staff at start-up, and a minimum of 3 annual check-ins to assure customer satisfaction, and assistance with troubleshooting and platform use.