Content Filter and Student Safety Monitoring Platform

The Vendor is required to provide content filter and student safety monitoring platform for include:
- Content filtering
• Security protocol: must "fail closed." any uncategorized or "unsure" URLs must be blocked by default or if the system malfunctions.
• Administrative interface: a centralized, "single pane of glass" dashboard for system health and real-time activity monitoring.
• Granular control: policy enforcement by group (student, device, faculty, visitor) with the ability to filter down to the sub-domain and URL path level.
• Administrative overrides: capability for manual re-categorization of websites or sub-domains.
• Persistence: filtering must remain active on all district-owned devices regardless of network location (on or off-premises).
• Evasion prevention: robust blocking of proxies, VPNs, and anonymizers.
• Contextual analysis: real-time, AI-driven text and image analysis to blur or remove harmful content dynamically.
• System administrators must be able to adjust the blurring or removal of content in an ad-hoc manner as dictated by curriculum and instructional requirements.
• End-point agnostic: solution must work on multiple OS platforms including windows, apple, and chrome devices.
- Student safety and risk detection solution
• Workspace integration: real-time analysis of all text within the google workspace for education ecosystem and windows environments.
• Human-in-the-loop moderation: 24/7 trained human moderators must review flagged content and alerts to eliminate false positives and escalate critical threats to the appropriate district personnel.
• Urgent escalation: for high-risk events (suicide, self-harm, violence), the provider must be able to communicate alerts to designated staff within minutes via telephone.
• Audit trail: detailed documentation and reporting for every flagged intervention to support campus-level follow-up.
- Analytics, reporting, and reliability solutions
• Utilization tracking: detailed metrics on screen time and application and website engagement for students and staff.
• Parental empowerment: an automated portal or reporting tool for parents to review their child’s activity without district intervention.
• Reliability (SLA): 99.999% uptime for filtering and system availability, verified by quarterly performance audits.
• Data integrity and accuracy: data must be auditable and reliable for reporting, troubleshooting, and content blocking verification.
• Support: immediate phone support during school hours; scheduled support for after-hours maintenance as needed.