Process Intelligence and Business Process Management Platform

The Vendor is required to provide information on enterprise process intelligence platforms to support the Department's transition from SAP ECC to S/4HANA and to serve as a permanent capability for ongoing process governance.
- Provide an SAP (Systems Applications and Products in data processing) software platform, a commercial off-the-shelf product, as the computer system supporting the General Tax Administration (GTA) Program.
- The System for Unified Taxation (SUNTAX) is highly automated and serves internal and external customers and suppliers of GTA.
- Designed for a broad range of users, offering an intuitive interface suitable for beginners, while also providing deep, technical functionalities for advanced process analysts. Its skill level requirement should be considered business process management for all, allowing users of varying expertise to collaborate, model, and analyze business processes.
- The vendor shall provide hands on training for implementation, administration, and operational support staff.
- provide administrator and end-user training materials, including documentation for future Department use.
- The platform shall provide configurable dashboards, analytics, and reporting capabilities.
- Migration involves consolidating both ECC and CRM into a single platform. The tool should provide a holistic view of these diverse, fragmented, and sometimes unknown processes, reducing the risk of project failures.
- The platform shall provide a holistic view of end-to-end business processes across multiple SAP environments and integrated systems.
- The platform shall support identification of fragmented, duplicate, manual, or undocumented business processes.
- Provide simulation tools to test changes before they go live, to mitigate the risk of operational disruptions during business transformations.
- The platform shall support API-based integrations with external systems and platforms.
- The platform shall support encryption of data in transit and at rest.
- A tool is needed to document “as-is” system processes and help identify inefficiencies to ensure they are not carried over to the new system.
- The tool should provide a fit-gap analysis, comparing current "as-is" processes against SAP Best Practices to determine where standard S/4HANA processes can replace custom legacy ones.
- The platform shall support automated process discovery and process mining from SAP transactional data.
- The platform shall identify process inefficiencies, bottlenecks, rework loops, and process variants.
- The platform shall support version control and lifecycle management for process models and documentation.
- The platform shall support process approval workflows and governance controls.
- The platform shall support collaboration, commenting, and shared review of process artifacts.
- The platform shall support configurable retention periods for process and audit data.
- The platform shall support accessibility standards.
- Reduce operational inefficiencies by modeling, analyzing, and optimizing processes, organizations reduce repetitive work, eliminate bottlenecks, and enhance performance.
- Provide a holistic view of operations, mapping unofficial workarounds and identifying dependencies to ensure consistent operations.
- The platform shall support configurable compliance monitoring and reporting capabilities.