Cloud-Based Phone System

The Vendor is required to provide cloud-based phone system services shall include system design, implementation, hardware, software, training, support, maintenance, and related telecommunications services.
- Requirement:
• Analysis of current phone system environment that may include and not be limited to the assessment of existing on premise Mitel system; an evaluation of approximately 550 physical phone models and their configurations and the identification of areas where physical phones can be replaced with alternative solutions.
• Propose a cloud-based solution for our phone system migration.
• Implement a means for classrooms to make emergency calls without physical phones.
• Implement an auto-attendant system.
• Ensure the ability to reach on-campus emergency services by dialing 911 without a prefix and complying with ray law.
• Explore cost-saving opportunities regarding our block of 1000 DIDs.
• Investigate the feasibility of utilizing wireless phones for areas where multiple phones are installed.
• Implement unity and single dial reachability for users
• Soft phone solutions utilizing teams for remote associates.