Endpoint Backup Software Solution

The Vendor is required to provide an enterprise-wide endpoint backup software solution to service all departments across campus.
- The solution aims to enhance agency endpoint management by establishing a comprehensive Enterprise Endpoint Backup Solution across the university. It seeks to develop a platform-agnostic service model as well as a business model that serves all endpoints owned by the university.
- The approach will ensure consistent protection for user endpoint devices and optimize resource management for the university.
- System include:
• Central data retention and handling policy controls
• Dedicated TAM (Technical Account Manager), named support contacts, and premium support options
• Pilot, proof-of-concept, or evaluation availability
• Support for personally owned or bring-your-own devices (BYOD)
• Scheduled reports and advanced data exports
• End-user web portal and desktop client experience
• Central administration across multiple organizations or units
• Open/locked file backup support
• External drive backup support
• Backup verification and recoverability checks
• Proxy server support
• Automated user provisioning and deprovisioning
• Bulk user or device onboarding
• ARM-based Windows device support
• Training / onboarding resources and admin documentation
• Automatic agent/client update management
• User-facing backup status and failure notifications
• Scoped reporting for delegated org/sub-org admins
• Cloud-sync awareness and exclusion handling.