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A government agency in Louisiana issued “Customer Information System Software and Services” (RFP). Solicitation SYS-5829 closed on July 14, 2026. Eligibility: Only for USA Organization. Submissions via Email.
The Vendor is required to provide for a fully integrated, vendor-hosted/cloud solution for a Customer Information System (CIS) software and services, including software, hardware specifications, implementation and project management, and other technology services.
- CIS system will be responsible for the following:
• Creation and maintenance of customer profiles
• Linking of accounts to location addresses and meters
• Handling account transfers, closures and updates
• Integration with SmartMeter to receive monthly meter reads
• Validation and estimation of readings, where necessary
• Calculation of charges based on usage, rate structure and service type
• Generation of customer bills and customer notices
• Tracking overdue accounts and managing customer payment plans
• Managing delinquency cycles with appropriate customer notifications/letters including managing multiple notices per customer/account
• Issuing reminders, late fees and disconnection notices
• Integrations with Financial System, Enterprise Asset Management System, Promise Pay, and Customer Portal
• Identification, management or flag of “key” accounts (large commercial, specially identified accounts that require priority attention) and ability to track comments by key account managers
• Data analytics
- Core/Required Application Software:
• Customer Information System (CIS)
• Includes General and Technical requirements.
• Any other necessary software components to support the proposed Core Application Software solution.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-5829) closed on July 14, 2026. See similar open RFPs below.
A government agency in Louisiana. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Email. Follow the instructions in the solicitation documents.
Contract term: 5 years.
Yes: Mandatory on June 23, 2026.
Questions and inquiries must be submitted by June 24, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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