Series T-Annual Software Support

The Vendor is required to provide 9000 series software support agreement (SSA) to include ongoing maintenance, and support services to ensure the software remains functional, secure, and up to date.
- System requirements:
• Specify the method that will be used to deliver the SSA details, login requirements, special system requirements or other requirements to ensure software is fully functional within the department environment.
• Obtain all applicable SSA documentation directly from the manufacturer.
• Delivery must occur within 24 hours of the vendor’s receipt of the SSA license keys from the manufacturer.
• Confirm all information provided to be accurate, complete, and aligned with department records.
• Promptly notify department of any delays, discrepancies, or issues impacting delivery or validity of the SSA.