Cloud-Based HCM Solutions

The Vendor is required to provide to conduct market research and gather information from industry experts regarding cutting-edge cloud-based human capital management (HCM) platforms.
- HCM platform components is mandatory; providing information on the corresponding HR service center is optional, but encouraged if you have a preferred service center model.
- Core HCM platform goals
• Comprehensive and integrated suite of HR services including but not limited to:
o Human resources management (appointments and status)
o Benefits administration
o Classification and organizational management
o Time and attendance (absence management)
o Payroll preparation
o Talent management (performance management, recruitment, learning management, and onboarding)
o Data reporting, analytics and dash boarding
• Efficient and compliant service delivery
• Ongoing and future-ready system maintenance and innovative, scalable technology
• Stringent data security protocols
• Disaster recovery and business continuity planning
• System integration
• Mobile compatibility and app support
• Effective migration and transition services
• Web self-service availability
• Enhanced customer service
• Cost effective solutions
- Dedicated HR service center operations goals
1. Integration with the HCM cloud-based platform
• Payroll preparation processing support
• HR and organizational management processing support
• Performance management processing support
• Recruitment processing support
• Onboarding processing support
2. Staffing
• Location
• Languages supported
3. Technology
• Case management tools and functions
• Online HR tickets submission
• Online submission portal to receive forms and documents
• Case management systems and recordkeeping
• Interactive voice response system
• Voice connectivity and call management system
• Automation
• AI connectivity
4. Call processing
• Call-back option
• Call transfers
• Call recordings
• Call escalation processes
5. Administration
• Fiscal administration (insurance premium postings, overpayments, underpayments, adjustments, refunds, and lockbox services)
• Third-party account administration (flexible spending accounts, health savings
• Accounts, and health reimbursement accounts)
• Dependent eligibility verification for insurance benefits
• Open enrollment administration
• Benefits enrollment and administration, including qualifying status changes
• Customer satisfaction surveys
6. Metrics and reporting
• Quality assurance plan to measure and assess performance and outcomes
• Performance metrics and reporting
• Statistical reports.