Women, Infants, and Children Electronic Benefits Transfer Solution

The Vendor is required to provide for women, infants, and children electronic benefits transfer (WIC-EBT) solution.
- Provide an Online Electronic Benefits Transfer (EBT, or “eWIC”) system for the Department Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Program that:
• Improves the shopping experience of participants and their ability to manage benefit use and selection of foods;
• Ensures the availability of data to aid in WIC program management related to participant redemptions and purchasing patterns;
• Provides for the operations and maintenance of this technology, along with providing related support
• Assures core services include but are not limited to: eWIC account creation and management, transaction processing, financial accounting, retailer/ WIC vendor management, card services, customer service call centers, help desk support, and reports of activities and transactions;
- Must maintain backup system security and application updates.
- Must agree that the proposed solution shall be backed up (data and system configurations) at least daily for continuity of operations considerations.
- Must agree that the proposed solution shall permit system administrators to selectively create full and incremental backups of any and all files without impacting functionality of the system.
- Must encrypt all backup files and data and must manage encryption keys. At a minimum, the backup options must encompass a strategy of daily incremental and weekly full backups. All cloud instances must include options for snapshots and backups of snapshots.
- The encrypted backup should be moved to another geographical region. Regardless of the method of backup, weekly full backups must include system State information. The Vendor retention requirement for all backups is at least fifty-two (52) weeks. Backup retrieval must be started within two hours of notification from Customer. The Vendor must monitor all disaster recovery instances, including replication and instance performances.
- Solution must be capable of running backup reports on a weekly basis, or whatever sequence is required by Customer. For example, report should reveal which jobs were successfully completed, which jobs failed, and which jobs restarted, etc.
- For backup reporting, solution must be capable of on-demand as well as auto-run reporting.
- At a minimum the SLA shall include:
• Advance notice and change control for major upgrades and system changes;
• System availability, uptime guarantee, agreed-upon maintenance downtime;
• Recovery Time Objective (RTO) and Recovery Point Objective (RPO); and
• Security Vulnerability Scanning.