Encrypted Communications Platform

The Vendor is required to provide cloud-based end-to-end encrypted communication platform supporting organization security and safety operations, for mobile, desktop and embedded platforms.
- The solution shall provide secure communications, operational coordination, emergency response capabilities, and administrative oversight for authorized organization personnel operating at organization headquarters and during deployed activities.
- Requirement:
• Delivery of a cloud-based end-to-end encrypted communications platform supporting desktop, web, and mobile devices.
• Software licenses for 400 users.
• Secure messaging, voice, video conferencing, collaboration, and operational coordination capabilities.
• Provision of backup, disaster recovery, and business continuity services ensuring platform resilience and continuity of operations.
• Provision of 24/7 technical support and incident response services for platform malfunctions, service disruptions, security incidents, and critical operational issues.
• Software maintenance, updates, upgrades, and security patch management throughout the duration of the contract.
• Support to organization security accreditation, compliance verification, vulnerability remediation, and security assurance activities when required.
• Provision of administrative, monitoring, reporting, and audit capabilities.
• Provision of implementation, onboarding, knowledge transfer, and training services.
• Configuration and customization to support future organization -specific operational requirements.
- The solution shall support:
• Secure one-to-one and group messaging.
• Secure voice and video communications, including multi-party conferencing.
• Persistent operational channels, group communications, and incident coordination rooms.
• Secure file, image, video, and document sharing.
• Push-to-talk (PTT) communications.
• Emergency notification and alerting capabilities.
• Real-time and historical geolocation capabilities for authorized users and assets.
• User presence and availability status management.
• Communication and coordination during routine operations, crisis management, emergency response activities, high-level events, and deployed missions.
- The platform shall provide robust identity and access management capabilities including:
• Single sign-on (SSO).
• Multi-factor authentication (MFA).
• Role-based access controls (RBAC).
• Device and session management.
• Comprehensive audit logging and reporting.
- The platform shall provide administrative capabilities including:
• User and group management.
• Monitoring and reporting dashboards.
• Retention and data management policies.
• Exportable audit records for investigation, compliance, and operational review purposes.
• Usage statistics and operational reporting.