Behavioral Health Risk Monitoring and Provider Coordination Software

The Vendor is required to provide for a software solution that supports structured client monitoring, event and incident reporting, and care coordination across providers.
- The system should enhance the Department’s ability to identify emerging risks, ensure appropriate interventions, and document actions taken across the continuum of care.
- Goals:
• Improve monitoring of the status of AOT and EVA participants and other high-risk individuals
• Streamline identification and escalation of safety, clinical, or legal risk events
• Strengthen coordination and accountability across contracted providers and County oversight staff
• Enhance documentation to support reporting, compliance audits, and program evaluation
- Structured Rounding and Monitoring Tools
• Configurable workflows to support monitoring activities, including outreach, wellness checks, and provider follow-ups
• Documentation of client contacts and observations
• Assignment and tracking of follow-up actions across responsible entities
- Event and Incident Reporting
• Centralized system for reporting clinical, behavioral, safety, and compliance-related incidents
• Ability to capture events from multiple provider agencies
• Severity classification, escalation rules, and automated notifications for high-risk situations
• Comprehensive audit trail documenting reporting, review, and resolution steps