Automating the Extraction, Validation, and Ingestion of Document Data Solution

The Vendor is required to provide automating the extraction, validation, and ingestion of document data solution for include:
- Technical requirements
1. Security and compliance
• System must be secure and meet all local, state, and federal data security standards.
• Applicable certifications such as soc2 documentation.
• Provide a statement stating whether your company is compliant with ferpa, gdpr, glba, nach and red flag regulation requirements.
• All data in transit and at rest shall be encrypted using industry-standard encryption protocols.
• Role-based access controls and configurable user permissions maintain a complete audit trail for all user and data interactions.
• Multi-factor authentication (MFA) support for administrative users
• Support redaction and secure deletion capabilities for sensitive information.
2. Performance and reliability
• Average system response time under three seconds for standard user transactions
• Load balancing and performance optimization for peak registration periods
• Proactive monitoring with notification of outages or degradation.
• Vendor-managed maintenance and upgrades with advance notification and rollback procedures.
• Capable of processing a minimum volume of five thousand (5,000) pages per day (2,500 documents).
• Include system monitoring and reporting tools for performance, error rate tracking, and extraction accuracy metrics.
3. Implementation and support
• He vendor shall provide comprehensive implementation support, including configuration assistance, user training, and technical documentation.
• Commit to defined service level agreements (SLAs) specifying system uptime, response times, and issue resolution expectations.
• Product roadmap outlining planned feature enhancements and parser improvements.
• The solution shall support version upgrades and maintenance activities with minimal operational disruption.
• Clearly defined implementation methodology, including configuration, testing, and training
• Dedicated project manager and implementation support team
• Access to sandbox or test environment for validation and training
• Ongoing product support through help desk, knowledge base, and online ticketing system
• Defined service level agreements (SLAs) for response and resolution times
• Regular software updates and enhancements with minimal downtime
• Minimum response time of 48 hours for general support inquiries
4. Integration and interoperability
• Integrate (directly/indirectly) with existing enterprise legacy systems (slate, Ellucian banner)
• Standards-based apis (rest, json, xml, or equivalent) for bi-directional data exchange
• The solution should support both batch processing and real-time/on-demand parsing through API.
• Compatible with both on-premises and cloud deployment environments.
• The solution shall enable secure data export to standard formats, including csv, excel, or database outputs.
• Comprehensive implementation support, including configuration assistance, user training, and technical documentation.
• Support for single sign-on (SSO) via SAML
• Support for multi-factor authentication
5. Accessibility and usability
• Supply voluntary product accessibility template (VPAT) that covers all software user interfaces.
• WCAG 2.1 aa compliance across all user interfaces
- System maintenance and support
• The vendor shall provide comprehensive implementation support, including configuration assistance, user training, and technical documentation.
• Commit to defined service level agreements (SLAs) specifying system uptime, response times, and issue resolution expectations.
• Product roadmap outlining planned feature enhancements and parser improvements.
• The solution shall support version upgrades and maintenance activities with minimal operational disruption.
• Clearly defined implementation methodology, including configuration, testing, and training
• Dedicated project manager and implementation support team
• Access to sandbox or test environment for validation and training
• Ongoing product support through help desk, knowledge base, and online ticketing system
• Defined service level agreements (SLAs) for response and resolution times
• Regular software updates and enhancements with minimal downtime
• Must provide a minimum response time of 48 hours for general support inquiries.