Route Management and Optimization Software Platform

The Vendor is required to provide comprehensive route management and optimization software platform including all required software, hardware, implementation services, training, maintenance, and support.
1. Route management and optimization
• Support efficient route planning and optimization
• Provide real-time route status monitoring
• Support route adjustments and dispatch modifications
• Provide route completion tracking
• Support service alerts and exception management
• Support future route growth and operational expansion
2. Mobile in-cab technology
• Driver tablets or compatible mobile interfaces
• Secure user authentication
• Driver-friendly interface
• GPS-enabled functionality
• Real-time communication capabilities
• Integration with route optimization platform
3. GPS tracking and real-time status updates
• Vehicle location tracking
• Route progression monitoring
• Service status updates
• Service alerts and notifications
• Missed stop tracking
• Idle time monitoring
• Historical route playback
4. Service verification and exception management
• Time-stamped service records
• GPS location verification
• Exception reporting
• Missed pickup documentation
• Contamination or service issue documentation
• Photo/video documentation capabilities
• Customer complaint resolution support
5. Driver communication and support
• Driver-to-driver communication
• Dispatcher-to-driver communication
• Route support messaging
• Service issue notifications
• Emergency communication capabilities
6. Turn-by-turn navigation
• Turn-by-turn route guidance
• Navigation to service locations
• Navigation to city facilities and disposal sites
• Route deviation support
• Real-time rerouting capabilities
7. Dashboards and analytics
• Route performance metrics
• Productivity tracking
• Fleet activity reporting
• Service completion reporting
• Exception and complaint reporting
• Customizable dashboards
• Exportable reports
8. System integration
• ERP systems
• Billing systems
• Customer service systems
• GIS systems
• Fleet management systems
• Utility management platforms
9. Implementation services
• Project management
• System configuration
• Data migration assistance
• Hardware deployment support
• Integration support
• Testing and validation
• Go-live support
• Post-implementation support.