SaaS/COTS Software

The Vendor is required to provide SaaS/COTS software for include:
- System design and planning
• Consultation services to assist in analysis of agency(s) use cases/scenarios, recommend best practices for system configuration, setup, interface and integrations with other systems and assist in completing the system security plan that is required by the department of administrative services, cyber security services division.
- Project management and business analysis
• Business analysis and project management services to assist in the completion of all related tasks and deliverables for the implementation of the software solution, producing required project artifacts and status reporting.
• Project manager is to provide weekly status reports including, but not limited to, work completed, work underway, upcoming planned work, scheduled changes, risks, and delays.
• Within fifteen (15) business days after effective date of work order contract (“WOC”), the proposer shall provide a project communication plan to agency detailing how communication will be handled on the project and shall include, but not be limited to, roles and responsibilities, project status, and weekly meetings.
- Implementation
• Implementation services plan, and timelines, that outlines how the agency outcomes, and system functionality, and technical/security requirements will be met based on the expected “go-live” requirements.
• Implementation plan must include services required to establish data information exchange with the software solution and, other processers (e.g. Payment processer).
• Consultation services to assist in analysis and recommendations or best practices in implementing the software solution.
- Configuration
• Provide an out-of-box built-in configurable workflow tools, templates, and best practices provided directly by the vendor.
• Configure based on the requirements.
• Graphical representation of the conversion/migration, testing, and implementation processes (testing plan) defect levels in testing.
- Data management (access / storage /retrieval)
• Technology to organize, access, store, retrieve, and manage data efficiently.
• Secure redundant backup data storage and retention.
• Also warranty data security and backup.
- Data conversion and migration
• Collaborate with authorized purchaser to assess the current data landscape and provide recommendations for an effective conversion and migration strategy when importing existing agency data.