Identity Verification System

The Vendor is required to provide identity verification system for include:
1. Fraud detection and risk scoring
• Automated screening of all incoming student applications for fraud indicators
• City has approximately 150,000 student applications per year
• Risk scoring based on identity, behavioral, and operational signals
• Detection of tampered, reused, or coordinated fraudulent documents across applications
• Identification of applicants using legitimately obtained personal data acquired through identity theft
2. Identity verification
• Tiered identity verification workflow triggered for flagged applications only
• Remote verification via government-issued photo id upload and selfie biometric comparison
• Liveness detection to prevent spoofing
• Confidence scoring for each biometric match
• Escalation to ccc staff review when remote verification is inconclusive
• Direction to appear in person at a ccc admissions office when remote verification cannot be completed
3. Residency document verification
• Scanning and authentication of residency documents including bank statements, utility bills, leases, and government-issued ids
• Detection of tampered, forged, or counterfeit residency documents
• Automated flagging of reused or recycled residency documents across multiple applications
4. Decision engine and workflow automation
• Configurable risk thresholds driving three decision outcomes: auto-approve, route for remote identity verification, or flag for in-person review
• Automated routing of applications based on risk score
• Staff review queue with consolidated evidence view for manual review cases
• Full audit log of all verification events, decisions, and overrides
5. System integration
• Integration with PeopleSoft CS (student information system)
• Integration with salesforce CRM
• Automated data flow in and out of ccc enrollment systems with no manual re-entry
• SSO integration with city existing identity provider (if supported)
6. Reporting and analytics
• Real-time dashboard displaying verification metrics and KPIs
• Scheduled and on-demand compliance reports exportable in pdf and csv formats
• Built-in analytics supporting threshold calibration and performance review
7. Implementation and change management
• Dedicated vendor project manager for the full implementation
• Business workflow design in collaboration with ccc stakeholders
• Technical integration plan and architecture documentation
• Training materials, documentation, and communication resources for all affected staff
• Initial calibration of fraud indicators using city historical applicant data.