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Tele-Form Workgroup Annual Software Maintenance and Support

USA(North Carolina)

SYS-6238

9 days left

Publish Date: Tuesday, 21 Jul, 2026

Closing Date: Friday, 31 Jul, 2026

Notice Type: RFP (Request for Proposal)

RFP Description

The Vendor is required to provide tele-form workgroup annual software maintenance and support for include:
• Direct technical support: unlimited cases for software troubleshooting, diagnostics, and repairs via telephone, web, or remote access during standard business hours (8 am to 5 pm, Monday to Friday)
• Issue management: problem logging, case tracking until final resolution, and escalation management.
• System restoration: assistance with restoring solution functionality and general configuration/operation questions.
• Software updates: access to the latest software patches, maintenance releases, and tele-form support documentation.

Timeline

RFP Posted Date: Tuesday, 21 Jul, 2026

Proposal Meeting/
Conference Date: NA
NA

Deadline for
Questions/inquiries: NA

Proposal Due Date: Friday, 31 Jul, 2026

Submission via: Online Portal

Authority: Government

Acceptable: Only for USA Organization

Work of Performance: Offsite

RFP Budget: NA

Contract Term: 1 year

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Context: SYS-6238 (Tele-Form Workgroup Annua...)

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Tele-Form Workgroup Annual Software Maintenance and Support

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