911 Phone System Maintenance and Support Services

The Vendor is required to provide 911 phone system maintenance and support services at the airport is currently configured with five host/remote sites.
- The sites have the following local call-taking positions, terminating and processing both nonemergency and emergency calls:
• Twenty-two (22) remote intelligent workstations (“IWS”) positions located at c3c building site (fifteen (15) IWS positions at the communications center dispatch site and seven (7) IWS positions at training room);
• Three (3) remote positions located at the communications center backup dispatch site; and
• Three (3) remote command post (laptop) positions at the mobile command vehicle site.
- The host functions as the call processing system for all Vesta local and remote positions within the system.