The Vendor is required to provide software-as-a-service (SaaS) employee relations (ER) case management platform and associated implementation, hosting, and support services.
- Requirement:
1. SaaS software
• Twelve (12) licenses: including nine (9) full access users
• Concurrent access supported via SaaS hosting
• All required modules provided with no on-premises installation
2. Configuration
• SaaS configuration based on airport ER workflows
• Migration of applicable historical documents
• System testing and validation
• Go-live prior to December 31, 2026
3. SaaS support & maintenance
• Support available Monday–Friday, 8:00 am – 5:00 pm ct.
• Help desk and issue resolution
• Vendor-managed SaaS updates and releases
4. Cloud hosting
• Vendor-managed secure cloud environment
• SaaS backup, replication, and recovery
• System availability SLA and monitoring.
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