Bookstore Point of Sale System

The Vendor is required to provide point of sale (POS), inventory/general merchandise (ICS), and ecommerce system for the great falls college university bookstore.
- Point of sale (POS) functionality
• Touchscreen-based POS with configurable screens and workflows
• Fixed and mobile POS functionality, including offline operation with automatic sync
• Role-based access controls, cashier permissions, and manager overrides
• Support for all tender types:
• Credit/debit
• Campus card and campus-specific payment options
• Student financial aid (SFA)
• Store-issued gift cards
• Integration with campus card processor and shift4 (or equivalent major processors)
• Real-time SFA balance updates
• Split tender transactions
• Returns, exchanges, refunds, voids, and reason-code tracking
• Gift card issuance and redemption
• Promotions, discounts, and exclusions at item and transaction level
• Receipt customization, digital receipts, reprints, and electronic journal
• Cash drawer balancing, end-of-day processing, and cashier performance tracking
• Robust POS reporting, including sales by clerk, register, time, and tender type
- Ecommerce platform
• Fully branded, mobile-optimized ecommerce storefront
• SAML-based single sign-on (SSO) for students and faculty
• Course-driven shopping with prepopulated carts
• Support for new, used, digital, rental, and inclusive access materials
• Online SFA usage with real-time balance updates
• Shipping, pickup, and order fulfillment options
• Gift card sales and redemption online
• SEO-optimized, CDN-delivered site
• Customer notifications via email and SMS
• Administrative tools for order management and fulfillment
- Mobile capabilities
• Browser-based mobile functionality
• Mobile barcode scanning via device camera
• Inventory lookup, maintenance, receiving, and physical counts
• Mobile order picking and customer service functions
- CRM & customer management
• Centralized customer profile management
• Access to POS and web order history
• Student financial aid transaction visibility
• AR invoice and account detail visibility
• Receipt viewing, emailing, and printing
• Loyalty program support.